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Shipping & Returns

Shipping Information

All Shipping is Carbon-Neutral!

We have partnered with Carbon Ethics to offset all of the carbon generated in the shipping of our products, not just to you, but the shipping needed to get those products to us.  All of our operations are CARBON NEUTRAL!

Packaging

We package each of your items by hand using plastic-free packaging that has either been reused or is 100% recyclable. We will ship your items in 3-5 business days.

Returns & Exchanges

We want you to be 100% satisfied with every purchase you make from Ethos Santa Cruz, so we ask that you PLEASE reach out to us if you have any comments, questions, or concerns about any item you’ve purchased with us.

That said, we do provide returns and exchanges. We know that having a few items you love and use all the time is WAY better than having something that doesn’t quite work and doesn’t get used.  

Your item must be returned in new, unused condition within 30 days for full refund.  Returns can be made after 30 days for store credit.  Please note that if you purchase any cosmetics, these must be returned within 15 days for refund of store credit.  Again, they must be in new, unused condition. We cannot return any cosmetic purchases after 15 days.  We apologize for any inconvenience. 

At this time, shipping costs on returns must be paid for by the sender.