In-store shopping open 7 days a week 11 am - 6 pm
FREE SHIPPING on U.S orders over $60
Santa Cruz local delivery or pick up available!


Welcome to our Frequently Asked Questions page! Check below to see if there’s an answer to your question(s). If you can’t find an answer - please contact us. 
In-Store Shopping 

Are you open for in-store shopping? 

Yes! We are currently open 7 days a week from 11:00 am to 6:00 pm. Come visit us and our refillery to refill on our bulk products!

Do you offer recycling programs through TerraCycle?

Unfortunately we are no longer accepting TerraCycle waste for recycling.  Over concerns of greenwashing, we have suspended our program. We apologize for any inconvenience.  

Can customers bring in their own containers to use at your refillery?

Yes, please! We encourage you to reuse containers you already have at home. Any container, made with any material (that’s right, we totally encourage you to reuse plastic containers!). All jars brought from home must be clean and dry. 

Can customers donate their  containers from home to be reused by community members at our refillery?

Yes!  We  have a jar donation bin for containers that customers wish to donate to be reused and refilled by the community (no pickle, butters or stinky containers, mason jars preferred). All jars brought from home must be clean and dry. We take these jars home and sanitize them before offering them to customers for refills.

I am new to refilling. What should I know before coming in?

That is so exciting! We are always so happy to have new refillers at Ethos! Feel free to come on in and we’ll walk you through, step by step, on the refilling process. 

As for containers to refill? We have mason jars, paper bags, and all other kinds of fun bottles and containers in the shop for purchase. You are also more than welcome to bring your clean and dry empty containers from home.

We recommend browsing all the refills we offer on our site to get an idea of the costs and what you might want to try or refill before stopping by. This can also help you prep what containers from home you might want to bring in. At the bottom of our refill descriptions you can see the price per ounce for in-shop refilling. The overall price depends on how many ounces you choose to refill. 

How does your mason jar return program work with in- shop refills?

Great question! Please click here for more information about this program. 


How much does shipping cost?

All our shipping is carbon-neutral and plastic-free. Shipping is free for orders over $60, and otherwise costs a flat rate of $5. At this time we only ship within the U.S. Read here for more information on our shipping, storefront pickup and local delivery.

How do you ship with no waste?

We are proud to say we package your orders completely PLASTIC-FREE and CARBON-NEUTRAL! We ship using recyclable and compostable materials. These include: recycled cardboard boxes, kraft paper envelopes, paper tape, and compostable shipping labels. For more answers to questions regarding shipping, please click here!

Online Ordering

How does your mason jar return program work with online liquid refills? 

Great question! Please click here for more information about this program. 

There are no shipping or pickup options for me at checkout. How can I complete checkout?

All of our liquid bulk refills come in returnable glass mason jars and are not available to ship, so if you've added one of those to your cart along with items that can be shipped, then you will be unable to check out.

If you'd like to have your order shipped, remove any liquid bulk refills from your order. Consider swapping them for any of our refills that are available for shipment. You should then be able to check out!

My gift card is not working when I am checking out. What do I do?

Please email us at [email protected] with your order # and phone number and we will give you a call to complete your order using your gift card and/or other forms of payment.

Product Offerings

How did you select the products you sell?

We thoughtfully select the products that we sell in our store, and we pride ourselves in ensuring we are offering truly sustainable, low waste, and safe products for our Ethos community. Please check out our Commitment to Sustainable Products to learn about our we choose our product offerings. 

How are your products packaged when you receive them from the manufacturers?

We expect our shipments to arrive from our wholesalers plastic-free and deliver these items to you plastic-free.  We do not work with companies who are unable to deliver on this promise. Most of our products are delivered to us in cardboard boxes and kraft paper, that we then reuse for our shipping orders! 

We are very proud to say that we have a closed loop system with almost all our bulk suppliers. It means that when we return the containers bulk refills are packaged in, when they are empty, and they will be cleaned and refilled. When we can't return containers, we reuse or recycle them

I'd like to sell my product in your store, who do I contact?

We are always looking for new products that support sustainable living. If you think your company’s ethos and ours align, please email us at [email protected] with a description of the products and a wholesale pricing sheet. 

I would love to recommend a product for your shop, who do I contact?

We LOVE any feedback or recommendations we can get - it helps us curate the best offerings possible for our Ethos community. Please email [email protected] with any of your wonderful recommendations.